physical interface: Comments on stories by Holger Struppek

Seth Brown — Sun, 23 Nov 2008 05:17:48 GMT

I stumbled across this article while searching for ‘ATM experience’. I find the ATM represents a frequent point of human computer interaction and serves as a pretty good litmus test of how well we are suiting computers to human needs. Glad to see some intelligence and new life being breathed into the ATM.

I wonder if there are more ways to generate revenue for a bank from the customer experience at the ATM. For instance, “We see you have a money market fund”, “Would you like to deposit 10% of this transaction in that account?” There might have to be particular phrasing to present this option in accordance with SEC, etc.

However it happens, the ATM is bound to mature into something more than a mere teller and will be offering financial recommendations and guidance typically associated with other roles in a bank today.

Vera Maxakova — Fri, 14 Nov 2008 08:55:39 GMT

Makes me want to reopen my Wells Fargo account just to get my hands on this interface. Beautiful work.

Holger Struppek — Wed, 23 Jul 2008 07:42:15 GMT

T Fisher: The design was done at Pentagram by partner Robert Brunner as the creative lead. Robert has since left Pentagram and founded Ammunition Group.

T Fisher — Tue, 22 Jul 2008 12:08:10 GMT

Who actually designed the Wells Fargo ATM design?

Pentagram or http://www.ammunitiongroup.com/ (slide 4)

http://www.ammunitiongroup.com/ has Wells Fargo as part of their design work.

Andre Galhardo — Wed, 09 Jul 2008 02:29:31 GMT

Great job. What about their website?